The actual prompts I use to run a 16-truck towing company. Customer service, marketing, hiring, ops. Steal them.
A customer is upset about [price / wait time / vehicle damage / being towed from private property]. Here's what they said: [paste]. Write a calm, professional reply that acknowledges their frustration without admitting fault, states the facts plainly, and offers one concrete next step. Don't grovel, don't argue. Under 120 words.
Write a reply to this [5-star / 1-star] Google review of my towing company: [paste review]. If positive: thank them, use our name, keep it human. If negative: stay professional, don't get defensive, take it offline with our number. Never admit liability. Under 80 words.
A customer just texted needing service. Their message: [paste]. Write a fast, professional reply that confirms: their location, vehicle, the service (tow / lockout / jump / winch-out), my ETA of [X] minutes, and the [flat rate / starting price]. Ask for any detail they left out. Friendly but tight.
A customer claims we [damaged their vehicle / overcharged them]. Their message: [paste]. Write a firm but professional reply that requests specifics (photos, time, driver name, invoice #) and explains our review process. Do NOT admit fault or promise a refund. Protect the company, stay respectful.
Write a [Facebook / Instagram] post for my towing company in [city]. Topic: [winter prep / storm season / now hiring / 24-7 service / new truck]. Local, plain-spoken, no corporate fluff. One clear call to action and our number [###-###-####]. Give me 3 short versions.
It's [season / weather event] in [city]. Write a short post that gives drivers 3 genuinely useful tips for [winter driving / breakdowns / accident scenes], then reminds them we're available 24/7. Helpful first, sales second. Add 5 local hashtags.
Write a cold email pitching my towing company for a [private-property impound / roadside / accident recovery] contract with [apartment complex / body shop / dealership / fleet]. Lead with what's in it for THEM (reliable ETAs, clean trucks, proper insurance, one number to call). Under 150 words. End by asking for a 10-minute call. Professional, not desperate.
Write a job ad for a [tow operator / flatbed driver] in [city]. Pay: [$X]. Requirements: [clean record? CDL? experience?]. Write it to attract dependable people and filter out flakes — be honest about the hard parts (nights, weather, on-call). Plain language. End with how to apply: [text / call ###-###-####].
Give me 10 interview questions to screen a tow operator. I care most about: reliability, staying calm under pressure, handling angry customers, and not damaging vehicles. For each question, tell me what a GOOD answer sounds like and what's a RED FLAG.
Write two short texts: (1) A job offer to [name] for the [role] at [$pay], asking them to confirm a start date. (2) A polite rejection to a candidate we're passing on. Professional, human, brief.
Turn this into a clean written SOP my drivers can follow: [describe how
you do the task — e.g. a PPI tow, a winch-out, end-of-shift truck check].
Format: purpose, numbered step-by-step, safety notes, and what to do if
something goes wrong. Write it for someone on their first day.My driver was in an incident. Here's what happened in their words:
[paste].
Turn it into a clean, factual incident report: date/time, location,
vehicles involved, sequence of events, damage, witnesses, action taken.
Neutral language, no blame. Flag any missing info I should collect.I have [#] calls waiting and [#] trucks available. The calls: [paste each: location, service, customer type — motor club / cash / police / contract]. Prioritize them: which truck takes which call, in what order. Factor distance, urgency (accidents / blocking traffic first), and contract obligations. One line of reasoning per call.
Write a short morning briefing text for my drivers for [today's date]. Include: weather + road conditions in [city], a one-line safety reminder, today's priority ([contract coverage / heavy volume expected]), and a quick close. Under 100 words. Sound like a boss who's been in the seat — not a memo.